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When people think of therapy, they often picture themselves talking to a counselor while lying on a couch in an office. While this type of talk therapy can be effective, some people prefer other methods. EMDR therapy in Ahwatukee, AZ, is an option for those dealing with trauma, anxiety, depression, and other issues. Though different from traditional modalities, many patients reshape their lives and reclaim their well-being with the help of EMDR therapist Christy Maxey. If you have difficulty expressing your thoughts and feelings verbally, EMDR therapy could be a helpful alternative.
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Healing That Helps You Get Unstuck

Every person grows and learns in different ways. To that point, every counselor or guide has their own techniques and exercises to help clients. Not every method is effective for everyone, but with the right guidance, you can defeat your inner demons and recapture your life. That's where Christy Maxey thrives.
Christy is a trauma EMDR coach dedicated to empowering people with the knowledge of true self-love. She aims to help men and women overcome negative self-talk and patterns and finally live the fulfilling life they deserve. Christy has a special focus on supporting women who experience anxiety, depression, lack of self-trust, people-pleasing, and feelings of inadequacy. Additionally, she's an expert in helping men who are navigating anger, stress, and relationship challenges.

If you have received help from therapists and life coaches in the past but find yourself falling back into the same patterns as before, know that you're not alone. The simple truth could be that whatever problem you were trying to face was left unresolved.
Essentially, you cut the top of the weed, but you didn't pull out the entire root. In a sense, you put a band-aid on a serious wound when you needed more comprehensive, specialized treatment. Unlike many life coaches, Christy Maxey aims to solve the root cause of your mental and physical symptoms. By addressing the cause of your issues, you can reclaim your life and move forward without the baggage you've carried for so long. Take it from us - it's an incredible feeling!
Some of the most common problems that Christy helps solve for patients include:
- Difficulty Dealing with the Emotional Content at the Center of Their Problems
- A Lack of Resistance to and Awareness of "What Is"
- Fear and Uncertainty About Making Changes
- Fear of Getting Compassionate Help and Guidance
- Believing False Narratives Associated with Past Traumas and Experiences
What is EMDR Therapy in Ahwatukee, AZ?

EMDR, which stands for Eye Movement Desensitization and Reprocessing, is a technique that assists people in recovering from the effects of distressing life experiences, such as emotional distress and symptoms.
Created by psychologist Dr. Francine Shapiro in 1987 as a treatment method for post-traumatic stress disorder, EMDR is an evidence-based treatment approach that provides both trauma-informed treatment and treatment protocol. Unlike traditional talk therapy, EMDR employs bilateral stimulation to replicate the Rapid Eye Movement (REM) phase of sleep. In fact, EMDR treatments have shown that the mind can heal from psychological trauma faster than traditional talk therapy.
Traumatic events often lead to negative beliefs and emotions, such as shame, anger, and sadness. EMDR enables your brain to reprocess such events, promoting healing, well-being, and positivity in patients.
If you're wondering whether or not EMDR treatment from Christy Maxey might be a good choice for you and your family, ask yourself these questions:
- Do You Feel Stuck in Your Life?
- Do You Find Yourself Stuck Feeling the Same Types of Fear, Sadness, or Anxiety?
- Have You Grown Accustomed to a Negative Inner Critic?
- Do You Feel Stuck with Feelings of Shame from Past Mistakes or Traumas?
- Are You Always Repeating the Same Patterns in Relationships? Too Nice, Too Accepting, Avoidant, Easy to Get Triggered, Etc.?
- Is Your Brain Full of Self-Doubt and Harmful Self-Talk?


How Does EMDR Therapy Work?

Once it's agreed that EMDR therapy is suitable for you, your initial sessions involve discussing your goals and enhancing your ability to cope with stress. In the following phases of EMDR therapy, you concentrate on a specific event or focus on a negative image, belief, emotion, or bodily sensation related to the event. You then focus on a positive belief indicating that the issue has been resolved.
While you're focused on the upsetting event, Christy begins sets of side-to-side eye movements, sounds, or taps. After each set, you are guided to observe what comes to mind. Shifts in insight or changes in images, feelings, or beliefs about the event may occur. It should be noted that you can stop therapy at any moment if necessary. The sets of eye movements, sounds, or taps will be repeated until distress caused by the event decreases. EMDR therapy can be used as a standalone treatment or in conjunction with other forms of therapy offered through the Maxx Method.
To help paint you a picture of how EMDR therapy works, think of it like a cast for a broken bone. Unlike other forms of therapy, however, EMDR can be more uncomfortable than traditional treatments. It's important to be ready for possible emotional exhaustion afterward. To cope, you can create a relaxing playlist and plan some activities to unwind. Once the sessions are finished, take some time to recharge and decompress.
Who Should Use EMDR Therapy in Ahwatukee, AZ?

EMDR therapy is something anyone can benefit from. It's not only reserved for people with extreme experiences or traumas. Even mild cases of anxiety and depression can be treated by a trained EMDR coach like Christy Maxey. When you remember something that reminds you of a bad experience, your body might react like it's in danger, even if it's not. This is a normal reaction, but if it keeps happening, it can make you feel really stressed out. With EMDR, you can heal and learn new ways to cope without having to talk about exactly what happened. This can help you feel better and live your life without over-worrying and ruminating on negativity.
If you're one of the many people who have experienced lackluster results from one or more EMDR sessions, it's crucial that you do not give up hope. In fact, many men and women come to Christy Maxey having had poor EMDR experiences. Thankfully, they soon realize how impactful and fulfilling the therapy can be for trauma. That's especially true when combined with other therapies like Inner Child Healing and Guided Visualization. Of course, EMDR therapy in Ahwatukee, AZ, isn't the best choice for every patient - after all, every person is different and responds to therapies in different ways.
To truly discover if EMDR therapy is the right choice for your mind and body, contact Christy ASAP to schedule your initial consultation. That way, you and Christy can get to know each other better and discover the best ways to promote long-term healing and well-being. With that said, patients choose EMDR treatments for many reasons. Some of the most common reasons for using EMDR therapy include the following:
- Panic Attacks and Anxiety
- PTSD (Post Traumatic Stress Syndrome)
- Eating Disorders like Bulimia, Anorexia, and More
- Trauma from Abuse and Violence
- Abusive or Violent Relationships
- Rest and Sleep Problems
- Social Anxiety
- Depression
- Childhood Trauma and Abuse
- Anger and Sadness
- Fear of Speaking in Public
- Betrayal and Grief

The Life-Changing Benefits of EMDR Therapy

Though EMDR therapy is more popular than ever, many people are still unaware of its benefits and how life-changing the therapy can be for people who are stuck. If that sounds like you, keep these benefits in mind as you continue to research this amazing therapy choice.

Triumph Over Trauma
Recovering from a traumatic experience can be extremely challenging, but EMDR therapy can provide a solution. Trauma can create triggers that make you feel like you're experiencing the event all over again. EMDR can help reorganize the thoughts, feelings, and experiences associated with the trauma so that you no longer feel controlled by it. While the effects of trauma may never completely disappear, EMDR can significantly reduce its impact on your life and enable you to live in the present without constantly reliving the past.

Enhance Your Mental Fortitude
Achieving personal growth involves accepting one's identity, building self-esteem, and understanding the internal narratives that shape our daily experiences. EMDR and guided therapeutic processing can help create a peaceful, efficient, and confident setting for individuals to accept their past and move forward. This therapeutic process empowers individuals, providing them with the strength and courage to confront any obstacle that impedes their well-being.

Reshape Your Life
During EMDR therapy sessions, traumatic events are broken down, enabling patients to gain a different perspective on negative events. This altered view can be as life-changing as the traumatic event itself, giving individuals greater control over how they adapt to the effects of trauma.

Overcome Circular Thinking
If you struggle with circular thinking patterns related to anxiety disorders, phobias, or generalized anxiety, EMDR therapy may be helpful. EMDR can assist you in overcoming these thought spirals by teaching you how to deal with your fears and worries without becoming overwhelmed by anxiety.

Understanding the Phases of EMDR Therapy in Ahwatukee, AZ

According to the EMDR Institute, there are eight phases in traditional EMDR treatment:
The EMDR Institute has identified eight phases of EMDR therapy. These are:
- History and Treatment Planning
- Preparation
- Assessment
- Desensitization
- Installation
- Body scan
- Closure
- Reevaluation

History and Treatment Planning
During the initial stage of Eye Movement Desensitization and Reprocessing (EMDR) therapy, Christy will conduct a comprehensive evaluation of your medical and emotional history and create a treatment plan. This stage involves discussing the particular issue that led you to seek therapy. You'll also identify behaviors and symptoms associated with the issues you're facing. Based on this information, Christy will develop a personalized treatment plan that outlines the goals to be addressed using EMDR therapy in Ahwatukee, AZ:
- The Traumas or Events Causing Issues
- Present-Day Problems and Traumas Causing Distress
- Healthy Behaviors and Skills Needed for Long-Term Well-Being

Preparation
During this phase, Christy will explain the theory of EMDR, how it is applied, and what you can expect during and after treatment. Christy will then teach you several techniques for relaxation so that you have the tools to calm down in the event of emotional disturbance.
One of the biggest goals of this first phase is to establish trust between you and your EMDR coach. While you don't have to go into great detail about disturbing memories, if you don't trust your therapist, you may not accurately report what is felt and what changes you are or aren't experiencing. If your goal is to please the therapist and say you feel better when you really aren't, no therapy in the world will resolve your trauma.

Assessment
In this phase, you will be prompted to access each target in a controlled manner so it can be effectively processed. Processing does not mean talking about it. From there, Christy identifies different parts of the target to be processed. The first step is for you to select a specific image or mental picture from the target event (identified during Phase One) that best represents the memory.
You then choose a positive statement that you would like to believe. The statement should have an internal sense of control, such as "I am valuable/lovable/a good person/in control" or "I can achieve success." In some cases, when the primary emotion is fear, such as after a natural disaster, the negative thought could be "I am in danger," and the positive thought could be "I am safe now." "I am in danger" is considered a negative thought because fear is no longer necessary, but it is still present in the nervous system. The positive thought should reflect what is appropriate in the present moment.
During this phase, you will also identify negative emotions like anger or fear and physical sensations that you associate with trauma.

Desensitization
This phase of EMDR therapy in Ahwatukee, AZ, hones in on the disturbing sensations and emotions associated with your trauma and the ways that you respond to it. In doing so, patients often resolve similar events as well. The goal of this phase is to use sounds, taps, or eye movements with shifting focus until your subjective disturbance levels are lowered.

Installation
The goal here is to concentrate on the positive belief that you have identified to replace your negative belief(s). For example, you may have suffered child abuse in your younger years and hold the negative belief that you are powerless. Christy will help strengthen and install positive cognitions that reinforce the fact that you are in control, not the negative thoughts and emotions keeping you stuck.

Body Scan
Research into EMDR sessions indicates that physical responses to unresolved thoughts are common. After your positive cognition is fortified and installed, Christy will ask that you bring the original target event to the forefront of your mind. If she notices any additional body tension, those physical sensations are reprocessed. If you do not have any body tension or symptoms present when your original target event is brought up, your EMDR session is considered successful.

Closure
Typical EMDR sessions end with closure and a debriefing on what you can expect between your current and subsequent EMDR sessions. If necessary, Christy will provide calming techniques that you can use outside of therapy. This part of the EMDR process ensures that you leave Christy's office feeling better than you did at the beginning of the session.

Reevaluation
This phase gives Christy insight into any other treatment plans that may be necessary for your healing and well-being. Like any type of sound therapy, reevaluation is critical in determining the success of your EMDR treatment over a period of time.
Reshape Your Life with EMDR Therapy from Christy Maxey

Regardless of the events and trauma keeping you stuck, EMDR might be a viable solution for reclaiming your life. Christy Maxey provides patients with the safe space needed to do so. If you're ready to let go of past or present traumas and reclaim your love of life, EMDR therapy could be the first step on your healing journey. Contact our office today to learn more about the Maxx Method, EMDR therapy in Ahwatukee, AZ, EMDR online, and how Christy Maxey can help you defeat the inner demons holding you back.
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Latest News in Ahwatukee, AZ
Phoenix may expand internet service options
Paul Maryniakhttps://www.ahwatukee.com/news/article_e9dac666-1059-11ee-a180-47e2a605edbd.html
Phoenix may take the first step today, June 21, toward opening more internet service options for residents.City Council’s Transportation, Infrastructure and Planning Subcommittee will consider an administration request for permission to develop a framework for transactions with – and licensing of – companies building and operating fiber-optic networks.An administration report released last week said the request would be the first step toward providing “fiber-to-the home services that will allow residenti...
Phoenix may take the first step today, June 21, toward opening more internet service options for residents.
City Council’s Transportation, Infrastructure and Planning Subcommittee will consider an administration request for permission to develop a framework for transactions with – and licensing of – companies building and operating fiber-optic networks.
An administration report released last week said the request would be the first step toward providing “fiber-to-the home services that will allow residential customers to have access to high-speed internet services.”
Fiber-optic networks are considered the new gold standard for digital connectivity.
These high-speed communication links comprise cables containing strands of glass thinner than a human hair that transmit information in the form of infrared light pulses.
One optical fiber can carry 90,000 television channels and three million voice calls.
Fiber optic networks dwarf their aging cable counterparts with bigger bandwidth, higher speeds, longer distances and higher resistance to corrosion and other damage.
The council report notes that Mesa officials last year approved licenses for five companies to provide fiber-to-the-home services.
AT&T Gigapower and Google Fiber obtained similar permission from Gilbert and Chandler and now those two companies, as well as Desert iNet, want similar permission from Phoenix.
In theory, the framework sought by the administration could give residents more options for internet service providers than exist in Phoenix today, possibly spurring more competitive pricing.
According to the website bestneighborhood.org, six legacy internet service providers currently serve various parts of Phoenix and three boast a fiber optic network.
To provide those services, each new company that obtains a city license would likely be digging “microtrenches” along city streets to lay fiber optic cable.
Those trenches are slots cut into the road about 2 inches wide and a foot deep and are placed as close to the curb as possible.
Mesa’s contracts with four companies require micro-trenching because it minimizes construction time and traffic disruption.
Fiber installations also have above-ground structures associated with them, similar to the utility cabinets and pedestals associated with current broadband internet service providers.
While it is possible for multiple providers to obtain permission to dig trenches in the same neighborhood – thus giving homes several providers to choose from – experts normally consider that unlikely.
“You could have four different right-of-way users today go through if they were so inclined. The way that we see the market playing out is not necessarily that,” said Ian Linssen, assistant to the Mesa city manager.
Mesa officials hope the framework they have provided for fiber optic cabling will help bridge the “digital divide” between people who can afford internet services and those who can’t.
That also has long been a goal of Phoenix officials, who felt a greater urgency in achieving it when the pandemic forced widespread school closings.
During the pandemic, Phoenix spent millions of its federal pandemic relief funding to expand its public Wi-Fi coverage outside nearly 50 libraries and community, senior and recreation centers to ensure all students have internet access.
The city’s focus at that time was on digital equity, though it only provided students with 13 hours of internet access a day to participate in distance learning and navigate online tools.
Residents also could connect their devices daily for 13 hours to access the free public internet service by sitting in the parking lot of a participating facility or in a public area at the location.
In most cases, the Wi-Fi signal was the strongest closer to the building and residents would have to bring their own laptop, smartphone, or tablet.
Mesa’s framework gives fiber optic companies the option of waiving some annual fees by installing their infrastructure in less lucrative neighborhoods or subsidizing services to low-income residents.
One Mesa city staff report said one provider, SiFi, had agreed to provide discounted broadband services to 30,000 low-income households in return for a waiver of its annual right-of-way fee to the city.
The Phoenix report released last week makes no mention of similar plans.
But the report reflects a move clearly in its infancy with numerous details that still need to be worked out.
It focuses on what needs to be done to create the initial framework.
Noting that the City Code covers licenses for cable TV gas pipelines, telecommunication services and small wireless providers, the report says it “does not have a chapter to allow network infrastructure services to be installed and operated in the right-of-way.”
“The City is working with network infrastructure service providers to develop City Code changes so that these companies may install fiber-optic cabling in the City’s rights-of-way to provide high-speed internet access to residential customers through a (fiber to the home) services network,” it states.
Completing that network for residents could take four to six years, it adds.
“At this time, the use of trenching and horizontal directional drilling processes will be used for installation,” it states.
“The new code section will establish the framework for the license, the basis for the long-term agreement with these companies, and will outline the financial terms and payments that companies will remit to reimburse the City for services provided in the installation and operation of their networks, and a fee for the use of the right of way,” it adds.
If it gets the green light from council, administration staff would then develop a detailed set of regulations for approval later this year.
“The new Code section will propose a license fee based on a gross revenues from (fiber to the home) customers and/or a linear foot fee. In addition, the companies will reimburse the City for plan review and permits, inspections, right-of-way management and other fees for staff time that are directly related to the construction, operation and repair of the facilities required” for each provider’s network,” the council report states.
Only a few months passed between the time that Mesa requested proposals from fiber optic companies and Google Fiber began offering its service in select neighborhoods, offering 1 gigabit for $70 a month.
Residents of the west Mesa neighborhood where it went live two months
ago raved about the service’s speed and reliability.
Mesa officials did note that fiber optic providers had to also seek approval from HOAs to get access to local roads. That likely would also be the case in Phoenix.
Wren House taps Bacanora chef for Ahwatukee food menu
Sara Crockerhttps://www.phoenixnewtimes.com/restaurants/bacanora-chef-tapped-for-wren-house-brewing-cos-new-ahwatukee-location-16977231
Derek Christensen promises “simple, delicious European-inspired food" to pair with Wren House's craft beer at the forthcoming taproom.August 23, 2023 Wren House Brewing Co.Update: Wren House Brewing Co. will open its Ahwatukee beer hall, Wren Südhalle, at 11 a.m. on Saturday. The brewing company shared the update in an ...
Derek Christensen promises “simple, delicious European-inspired food" to pair with Wren House's craft beer at the forthcoming taproom.
August 23, 2023
Wren House Brewing Co.
Update: Wren House Brewing Co. will open its Ahwatukee beer hall, Wren Südhalle, at 11 a.m. on Saturday. The brewing company shared the update in an Instagram post that featured a photo of the completed space. Last month, Wren House announced it will partner with a James Beard-nominated chef on its food menu at Wren Südhalle.
Derek Christensen is a chef at Phoenix’s celebrated Sonoran restaurant Bacanora. The critically acclaimed restaurant was a James Beard Award nominee for Best New Restaurant in 2022 and, the chef team of Rene Andrade, Roberto Centeno and Christensen received a nod for Best Chef Southwest this year.
Christensen has been a long-time friend of the Wren House, previously hosting pop-up dinners with his experiential culinary events company, Moonrise Standard.
“We’ve kind of grown together in a lot of ways and we share similar visions of quality products and quality experiences,” says Wren House co-founder Drew Pool. “He shares that vision from a food perspective.”
Christensen will develop the Wren Südhalle menu, which he describes as “simple, delicious European-inspired food.” He’ll also hire and train the staff and work with purveyors – but will continue cooking at Bacanora.
“He’s the vision, the chef, the trainer,” Pool says of Christensen’s role at Wren Südhalle.
The Wren House team announced plans for the beer hall last May and will start pouring drinks on Saturday. The kitchen will follow.
Drew Pool
The food menu will feature burgers, sandwiches and snacks that take inspiration from Europe.
“The vision for the menu is approachable yet finely crafted food,” Pool says.
Christensen has worked in kitchens in France and Italy and traveled throughout Austria and Germany. He’ll mine those experiences for the menu while keeping it familiar.
“It’s going to be super fun,” he says.
Among food offerings will be a pretzel with beer cheese, loaded fries and smash burgers. One burger will be a spin on a bratwurst, featuring a beef patty, brat patty, beer cheese and housemade pickles, Christensen says. He’ll keep the menu short and spotlight quality ingredients.
“They have such a solid standard and brand and I’m excited to create that same standard of food,” Christensen says.
Wren Südhalle will feature 24 taps. About half will be Wren House beers, Pool says, including specialty options the brewer will make just for that location, as well as imports – including some that haven’t been available in Arizona before. Among those, Pool says, are beers from Eggenberg Brewery in Austria – a brewery whose roots date back to the 14th century.
Wren Südhalle is not Wren House's only expansion project. The brewer is also set to open a taproom in PV, the redevelopment of the Paradise Valley Mall, in 2024.
Ahwatukee woman searches for $120k that disappeared from bank account
Colin Stantonhttps://www.azfamily.com/2023/09/01/ahwatukee-woman-searches-120k-that-disappeared-bank-account/
An Ahwatukee woman says a simple bank wire transfer has turned her life upside down.PHOENIX (3TV/CBS 5) — An Ahwatukee woman says a simple bank wire transfer has turned her life upside down. The wire transfer was for $120,000 and now, no one seems to know where all that money went.We do know that all $120,000 was successfully transferred, because she saw the money in the account. However, once the money transferred to the second account, it didn’t stay there very long. Now this viewer, along with both ...
An Ahwatukee woman says a simple bank wire transfer has turned her life upside down.
PHOENIX (3TV/CBS 5) — An Ahwatukee woman says a simple bank wire transfer has turned her life upside down. The wire transfer was for $120,000 and now, no one seems to know where all that money went.
We do know that all $120,000 was successfully transferred, because she saw the money in the account. However, once the money transferred to the second account, it didn’t stay there very long. Now this viewer, along with both banks, doesn’t know what happened to the money.
“I’m at my wit’s end. I don’t know what to do anymore.” Margaret Lomax is upset, and she has a reason to be after over $100,000 just disappeared.
“I’m climbing the walls,” she said. “There’s nights that, you know, I’ll go through a half a box of Kleenex crying.”
Margaret recently sold her home in Rio Vista, Calif. after raising her kids and living there for 29 years. The senior citizen says she took the $120,000 from the home purchase and deposited it in her account at a small bank in California called Farmers & Merchants. Lomax says she later transferred the money to her account with Citibank.
“I decided I would transfer $120,000, which is basically my life savings,” she said. But when Lomax tried to use a debit card from her Citibank account, it was declined. That’s when she went online to check her balance and discovered all the money was gone.
“It was actually right there on the screen. And then poof! Just disappeared,” she said.
Citibank sent Lomax a letter telling her that she had “violated the terms of her account” and that it would be closed within 60 days. Once those 60 days expired, Margaret’s daughter says she was told the money had been returned to its “rightful owner.” Well, the rightful owner should have been either Lomax or the account where it was transferred from at Farmers & Merchants. But neither had the money.
“My biggest fear is that they sent it somewhere and somebody got it and is going ‘Woo hoo,’ you know? ‘Christmas came early this year!’” So Lomax reached out to On Your Side for help and we contacted both Citibank and Farmer’s & Merchants. After providing documentation like account numbers and wiring instructions, both banks have agreed to investigate. In the meantime, Lomax is stressed out.
“I’d like my money back,” she said. “You know, I’d like to buy a home so I can, you know, live my last 20-30 years comfortably.”
We are working with both banks, determined to find her $120,000 and get it back to her. As soon as we track it down, we’ll let you know in a follow-up report.
See a spelling or grammatical error in our story? Please click here to report it.
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Copyright 2023 KTVK/KPHO. All rights reserved.
Ahwatukee woman wants refund for expensive but uncomfortable couch
Colin Stantonhttps://www.azfamily.com/2023/07/14/ahwatukee-woman-wants-refund-expensive-uncomfortable-couch/
Jessica Grady wants a beautiful, comfortable couch like the one she experienced in a showroom. However, the couch delivered to her was anything but comfortable.AHWATUKEE, AZ (3TV/CBS 5) — An Ahwatukee woman paid more than $6,000 for a special order couch. When it arrived, she claims it didn’t have any of the upgrades she paid for. When the furniture store didn’t correct the issue, she turned to On Your Side for help.The upgrades we’re talking about include memory foam cushions, which are more expe...
Jessica Grady wants a beautiful, comfortable couch like the one she experienced in a showroom. However, the couch delivered to her was anything but comfortable.
AHWATUKEE, AZ (3TV/CBS 5) — An Ahwatukee woman paid more than $6,000 for a special order couch. When it arrived, she claims it didn’t have any of the upgrades she paid for. When the furniture store didn’t correct the issue, she turned to On Your Side for help.
The upgrades we’re talking about include memory foam cushions, which are more expensive than the standard cushions. And from there, this viewer says the problems just continue. When Jessica Grady initially saw the couch on a furniture showroom floor, she knew she had to have it.
“It’s a beautiful couch. It looks great in the room,” she says. It may look great, but when you sit on it, she says, it doesn’t feel great. From the day it was delivered in March, Grady tells On Your Side that she could tell something was wrong.
“It’s not comfortable,” she says. And it wasn’t cheap. It’s a $6,200 couch that was purchased through a store called Bassett Furniture. She says the sofa is pricey because she paid Bassett Furniture extra for the cushions to be memory foam, just like the one in the showroom. But she says her couch feels nothing like that at all.
“And after a couple days I noticed that it did not feel like memory foam,” she says. “So I unzipped the couch and it was not in fact, memory foam. So we had to take that up with Bassett.”
Grady says Bassett initially insisted that it was memory foam, but when she took a cushion into the store, they acknowledged that it was clearly not memory foam and ordered replacements. But when those replacements arrived, they weren’t memory foam, either.
“They look exactly the same,” Grady says. And as for the seat back cushions, she paid extra for them to be filled with down. She says what she got was a mess.
“So there are some down feathers ... and a giant piece of foam,” she says. “It’s been overstuffed, and it still has a giant foam core in it. So it just felt like nothing that we sat on in the showroom.”
She says the backs are bulky and uncomfortable. After four months of countless phone calls and visits to Bassett, nothing on the couch has been corrected. The company initially offered a $1,200 discount for the inconvenience, but Grady says she wasn’t interested and reached out to On Your Side. We got involved, and Bassett took another look at the situation and agreed to make things right.
Bassett sent us an email saying: “We are aware that the product received does not meet Mrs. Grady’s needs and the custom options for that specific collection are not at the comfort level that she is requesting. It does not make them defective — they are just not to her comfort level.” They went on to say, “a refund will be processed when the merchandise is surrendered to Bassett.”
Grady says that’s great news and wished the furniture store would have agreed to a refund sooner. “For that money, it’s just hard to believe that we keep running into roadblocks at every point,” she says.
Thanks to Bassett for agreeing to issue a refund. On Your Side will stay on top of the issue, and we’ll let you know when this viewer gets her check.
See a spelling or grammatical error in our story? Please click here to report it.
Do you have a photo or video of a breaking news story? Send it to us here with a brief description.
Copyright 2023 KTVK/KPHO. All rights reserved.
Power restored in East Valley areas as storms moved through Tuesday morning
12news.comhttps://www.12news.com/article/weather/ahwatukee-area-power-outages-srp-customers/75-7eeac5f4-7a26-4374-8288-7488df6e0046
SRP customers in Mesa and the Ahwatukee area woke up in the dark as outages rolled through with the storms.PHOENIX — SRP customers in Mesa and the Ahwatukee area were without power Tuesday morning as monsoon storms rolled through the southeast Valley. Outages were mostly fixed by 8:30 a.m.According to the SRP outages map, as many as 5,000 customers in and around Ahwatukee were without power during peak outages.In Mesa...
SRP customers in Mesa and the Ahwatukee area woke up in the dark as outages rolled through with the storms.
PHOENIX — SRP customers in Mesa and the Ahwatukee area were without power Tuesday morning as monsoon storms rolled through the southeast Valley. Outages were mostly fixed by 8:30 a.m.
According to the SRP outages map, as many as 5,000 customers in and around Ahwatukee were without power during peak outages.
In Mesa, 1,266 customers were without power. Roughly 130 customers were without power in Scottsdale.
Electrical equipment failure caused most of the outages, according to SRP.
>>Editor's note: The following screenshot was taken at 6:55 a.m.:
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Amazon Fire TV: Search for "12 News KPNX" to find the free 12News+ app to add to your account, or have the 12News+ app delivered directly to your Amazon Fire TV through Amazon.com or the Amazon app.
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